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Help & FAQ
Top Subjects
About Me
About My Order
Ordering
Delivery
Back to shop
 
Information
 
 
 
  OUR SERVICE

•Friendly service • Encouraging, upbuilding and useful products

Our products
• Large selection all in one place
• Designed for the specific needs of brothers & sisters

Value
• Value throughout
• 5% discount online

Our Service
• Personal email (where available) on dispatch to inform of delivery
• 14 day money back guarantee
• Buy via the web, post or telephone
• Normal delivery within 30 days (with exceptions e.g. leather items, see FAQ)

Confidence
• Secure online payments
• 14 day money back guarantee
Please read through our FAQ and T&C fully before contacting us by email. Thank you.
A-Z Index of Help Topics & FAQ
 About Me: My Account Number
What is my Account Number, and what is it for?
 About Me: My email address
Why do you want my email address?
 About Me: My name
Why give my full name, especially my first name – won’t initials do?
 About Me: My Postage Zone
How do I know what World Zone / Postage Zone I am in?
 About Me: My telephone number
Why give my phone number: it’s ex-directory & I don’t like to hand it out (or my mobile)?
 About My Order: Delivery
When will my order be posted?
 About My Order: Delivery
When will my order be delivered?
 About My Order: Delivery Costs
Is the postage included in the price of the goods?
 About My Order: Payment
Why is the payment taken from my bank before all my order is sent?
 About My Order: Payment
When will the payment for my order be taken from my bank?
 About My Order: Postage Costs Overseas
Are there any additional postage costs for deliveries outside the UK?
 About My Order: Returning an online order
If I order online to benefit from the discount offered, but then return these items in exchange for something else, will I still get the discount on the exchanged items?
 About My Order: Returns
May I return my goods?
 About My Order: Returns & Refunds
Will I receive a full refund for goods that I return?
 Ordering: How to order online
How do I place an order online?
 Products: Personalisation
Can you personalise certain products for me?
Special Offers
 
 
 
   
 
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